Sorting Out Hotel Problems in Spain
Complain politely but firmly at a Spanish hotel, from the wrong room to a strange charge on the bill.
Spanish hotel staff use usted with guests, and you can answer the same way. A cama de matrimonio is a double bed, many cities add a tasa turística per night, and every business in Spain must give you an hoja de reclamaciones, an official complaints form, if you ask for one. The cards follow a couple's weekend in a Valencia hotel where almost everything goes wrong.
- 1
Esta no es la habitación que reservé.
This isn't the room I booked.
- 2
Reservé una cama de matrimonio, no dos camas.
I booked a double bed, not two singles.
- 3
El aire acondicionado no funciona.
The air con isn't working.
- 4
No sale agua caliente en la ducha.
There's no hot water in the shower.
- 5
Se oye el ruido de la calle toda la noche.
You can hear the street noise all night.
- 6
¿Me podrían cambiar de habitación?
Could you move me to another room?
- 7
¿Tienen algo más tranquilo que dé al patio?
Do you have something quieter facing the courtyard?
- 8
¿Pueden mandar a alguien a echarle un vistazo?
Could you send someone up to take a look?
- 9
El wifi se corta todo el rato.
The Wi-Fi keeps cutting out.
- 10
¿Nos podrían subir más toallas?
Could you bring us up some more towels?
- 11
No han limpiado la habitación.
The room hasn't been cleaned.
- 12
Llevo más de una hora esperando.
I've been waiting for over an hour.
- 13
Este cargo no me cuadra.
This charge doesn't add up.
- 14
No hemos tomado nada del minibar.
We didn't have anything from the minibar.
- 15
¿Está incluida la tasa turística?
Is the tourist tax included?
- 16
¿Podríamos dejar la habitación un poco más tarde?
Could we check out a bit later?
- 17
Quiero una hoja de reclamaciones.
I'd like a complaints form.
- 18
No es culpa suya, pero…
It's not your fault, but…
- 19
Quisiera hablar con el responsable.
I'd like to speak to the manager.
- 20
Gracias por solucionarlo tan rápido.
Thanks for sorting it out so quickly.