B1Spanish·20 cards

Phone and Internet in Spain

In Spain most people buy fibre and mobile together as a package from one provider, often with a minimum contract period called permanencia, and keep their number by asking for portabilidad. A technician installs the fibre, and problems go through a customer service line that gives you an incident number. The cards follow a newcomer in Bilbao from signing up in a shop to complaining about a raised bill.

Photo: Ivan S on Pexels

1
Necesito contratar internet en mi piso.
I need to get internet set up at my flat.
2
¿Tenéis cobertura de fibra en mi dirección?
Do you have fibre coverage at my address?
3
¿Tiene permanencia?
Is there a minimum contract period?
4
Quiero hacer la portabilidad de mi número.
I want to keep my phone number.
5
¿Cuánto sale el paquete de fibra y móvil?
How much is the fibre and mobile package?
6
¿Cuándo puede venir el técnico?
When can the technician come?
7
Las luces del router parpadean en rojo.
The router lights are flashing red.
8
En el dormitorio el wifi va fatal.
The wifi is terrible in the bedroom.
9
¿Has probado a apagarlo y volver a encenderlo?
Have you tried turning it off and on again?
10
Llevo sin internet desde ayer.
I've had no internet since yesterday.
11
¿Me da un número de incidencia?
Can you give me an incident number?
12
Me han subido la factura sin avisar.
They've put my bill up without warning.
13
Quiero darme de baja del servicio.
I want to cancel the service.
14
Estaré en casa toda la mañana.
I'll be at home all morning.
15
Aquí dentro no tengo cobertura.
I've got no signal in here.
16
Me voy a cambiar de compañía.
I'm going to switch providers.
17
Quería una tarjeta SIM de prepago.
I'd like a prepaid SIM card.
18
¿El router va incluido?
Is the router included?
19
Se me corta la llamada todo el rato.
The call keeps cutting out on me.
20
Eso no es lo que me dijeron al contratar.
That's not what they told me when I signed up.