Resetting a Password in Spain
Getting back into a locked account in Spanish, with a friend's help and a call to the bank.
Spanish banks and online services usually verify you with an SMS code and your DNI or NIE, and phone support uses formal usted. Reset links expire quickly and often land in spam. The cards follow a morning in Málaga trying to get back into a bank app: a failed reset at home, a call to customer service and setting a new password.
- 1
He olvidado la contraseña.
I've forgotten my password.
- 2
Necesito recuperarla, por favor.
I need to recover it, please.
- 3
Me dice que la contraseña es incorrecta.
It says the password is wrong.
- 4
Se me ha bloqueado la cuenta.
My account has been locked.
- 5
Dale a «¿Has olvidado tu contraseña?»
Tap on 'Forgot your password?'
- 6
No me ha llegado el código.
The code hasn't come through.
- 7
Mira en la carpeta de spam.
Check your spam folder.
- 8
¿Me lo puede volver a enviar?
Could you send it to me again?
- 9
Tiene que tener al menos ocho caracteres.
It has to have at least eight characters.
- 10
Con una mayúscula y un número.
With a capital letter and a number.
- 11
Siempre uso la misma para todo.
I always use the same one for everything.
- 12
Apúntala en un sitio seguro.
Write it down somewhere safe.
- 13
¿Con qué correo te registraste?
Which email did you sign up with?
- 14
Ya no tengo acceso a ese correo.
I don't have access to that email any more.
- 15
¿Me confirma su DNI o NIE?
Could you confirm your ID or foreigner number?
- 16
Ya funciona, muchas gracias.
It's working now, thanks a lot.
- 17
El enlace ha caducado.
The link has expired.
- 18
Soy un desastre con estas cosas.
I'm hopeless with this stuff.
- 19
Cierra sesión y vuelve a entrar.
Log out and log back in.
- 20
Espera, que reinicio el móvil.
Hang on, I'll restart my phone.