Returns and Complaints in Spain
Return clothes, claim a warranty and escalate a complaint with the official hoja de reclamaciones in Spain.
Spanish shops usually let you return items within 30 days with the receipt (el ticket), though some only offer a store voucher. Electronics carry a three-year legal warranty, and every business must have an official complaints form, the 'hoja de reclamaciones' — just asking for it often makes the manager find a solution. The cards follow one Saturday of returns and complaints at a shopping centre in Zaragoza.
- 1
Quería devolver esto.
I'd like to return this.
- 2
Aquí tengo el ticket.
I've got the receipt right here.
- 3
No me queda bien.
It doesn't fit me well.
- 4
¿Me lo puedes cambiar por una talla menos?
Can you swap it for one size down?
- 5
¿Me podéis devolver el dinero en vez de darme un vale?
Can you give me my money back instead of a voucher?
- 6
Tienes treinta días para devolverlo.
You've got thirty days to return it.
- 7
Estos cascos dejaron de funcionar a la semana.
These headphones stopped working after a week.
- 8
Todavía están en garantía.
They're still under warranty.
- 9
Habría que mandarlos al servicio técnico.
We'd have to send them to the repair service.
- 10
¿Cuánto tardan en arreglarlos?
How long does the repair take?
- 11
No pienso esperar un mes sin cascos.
I'm not going to wait a month without headphones.
- 12
Quiero hablar con el encargado.
I'd like to speak to the manager.
- 13
Es la tercera vez que vengo por esto.
This is the third time I've come in about this.
- 14
Lo siento, pero es la política de la empresa.
I'm sorry, but it's company policy.
- 15
Entonces quiero la hoja de reclamaciones.
Then I want the complaints form.
- 16
Está en su derecho.
You're within your rights.
- 17
Me parece una tomadura de pelo.
Honestly, I think this is a joke.
- 18
Déjeme ver qué puedo hacer.
Let me see what I can do.
- 19
Excepcionalmente, se los cambiamos por unos nuevos.
As an exception, we'll swap them for a new pair.
- 20
Gracias por solucionarlo.
Thanks for sorting it out.